[Resolved]  LG Electronics — led-smart tv

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201307

Dear concern,
This is in grave pain and frustration with your lg products and after sales service.
I bought a tv[model no. 32lf6300-ta] almost 2 years back, suddenly on dt.13/08/2018 i have to register a complaint[rpn[protected]]for not able to see the screen.
— after a rigorous follow up, your engineer [contact no. [protected]] has visited the premises and updated the defect and estimate to replace the same, while conversation he was not at all humble and friendly. He was like because of him lg is doing their business.

— the timing suggested for replacement of the same was not at all conducive [week days 10.00-20.00 hours], while discussing on this, the reply was surprising..."you to have manage or have thought before purchase".

— on 20/08/2018 got a call from your service center ghaziabad, stating the requested part is not available, thus the complete panel would be replaced and estimate cost is increased up to 400% i. E 17k.

— now am getting calls from your service team for replacement of the panel on the same cost.
* my question the amount which you have suggested can easily give new product with your company or other company???
* does lg not having moral of doing ethical business???
* what kind of people were hired, who is not having basic civic sense???

Need point wise clarification is due time.

Thanks