[Resolved]  LG Electronics — LED TV Internal broken panel

Address:	500049
Website:	www.lg.com/in/tvs

We purchased lg led tv having model name 43uf770t. Atr on 15th mar 2016 from sri vedic electronics nizampet, hyderabad, invoice : sve/nzp/1879 with extended warranty.

I have given complaint rnp[protected] on 20/04/2017 about led display problem. On 22/01/2012, one service engineer came to my home to check the tv and he was in my home for 20 min and said internal display panel broken due to external force. I told him while watching the tv there was noise and then we switched off and then switched on, then we saw horizontal & vertical lines on the screen. Also asked how internal panel was broken without broken external panel?. He said, outside panel is plastic so if we put small external force with remote or any other article also internal panel will get damage and also he said it will cost around 24000/-.

I had a discussion with lg service center and they also told any kind of damage to panel is not covered & referred to contact area manajer mr. Kishore. He escaped and not ready to here anything - by saying that panel was broken and warranty will not cover even when i have exteded warranty. How we will be responsible for this (Internal panel broken) and when external panel is very clean, i hope internal panel broken on its own due to some technical problems /over heat or may be some other technical issue. I really don't understand how internal panel will get damaged without external one.

My earlier tv was samsung and used for 6.5 years without any issue and had given to my parents, as i don't want exchange, since it was nice and as my friend suggested for the first time i took lg tv and the result was panel broken by itself.

Appreciate your immediate attention and i do not believe in fairy tales. Please do not allow me to take any further action.
I request you to resolve this crisis at the earliest and hope that you would positively do the reply. Appreciate your time in replacing panel and expediting the consumer needs.