Service team not responding
I purchased 43 inch lg led tv model 6310 on march 6, 2016 from saini electronics, 49-d, kamala nagar, delhi-7. ph. 23845151.
The tv stopped working last month, i. e. june, 2016.
A complaint was filed at lg customer service centre.
This complaint was attended by mr. rahul (mob. [protected]) on june 5, 2016
I asked him how can a new tv go bad in 3 months time. i asked for a replacement.
He assured me that he will forward my concern to the required department, which he did.
He also shared with me the contact number of his t/l mr. sujith kumar ([protected]) as mr. sujith is authorized to take action.
After that there was no response from the company.
I tried to contact mr. sujit kumar (around 11-12 calls), but he never received my call.
I also sent him a message on july 8, then july, 10 and then july 11. but no response from mr. sujit.
My tv is not working right now. my son mr. shashank sharma has even sent a mail to their grievance & redressal division. the same has be escalated today due to in-action from company.
I hope that lg will attend to my complaint soon. if not then approaching consumer court will be the only option.
I have been a die hard customer of lg since 2004, but now i feel that it is time to stop going for lg products, as i feel lg stands for low goodwill
Manoj sharma
[protected]
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LG Customer Support Team