[Resolved] Lg Electronics — lg 42 (42ln5120) change of motherboard delayed by a month

1 Review
 aakashkapoor21 on Jan 2, 2018
Complaint no # rnp[protected]
Lg 42” (42ln5120) change of motherboard
I raised this complaint on dec 10, 2017. I was told that resolution turnaround time would be maximum 5 days. After 5 days, i was told that the part has not yet arrived and it will take another few days or so. After that whenever i call, every time call center/area service center/area manager etc inform that part has not been arrived and it will take few days more.
It has been 23+ days now. And today i was told that it will take 10 days more.
I have been following up with your call center, area manager (Sarika), area manager (Sagar), area service center (Excel solutions), salman (Excel solution) and many more on a regular basis and till now i have not received any positive response and it is just getting delayed and delayed.
*i will launch a complaint in consumer court against lg and all of the names provided with highest escalation for:
· providing false information to customer repeatedly

· even after complaint is raised, no action on it from 21 + days

· harassment of customer in view of time, money and many more

· no resolution even after turnaround time has passed and delayed by almost 15+ days.

*i will send a legal notice to all of you including lg, area service centre and all of the persons included*
Complaint marked as Resolved Feb 6, 2018

Complaint Status

[Jan 02, 2018] LG Electronics customer support has been notified about the posted complaint.
Verified Support
LG Electronics Customer Care's response, Jan 05, 2018
Dear Customer (aakashkapoor21),

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

LG Customer Support Team
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    Lg Electronics - lg 42 (42ln5120) change of motherboard delayed by a month