| Address: | 411047 |
| Website: | www.lg.com/in/escalation-online-support |
Complaint no # rnp[protected]
Lg 42” (42ln5120) change of motherboard
I raised this complaint on dec 10, 2017. I was told that resolution turnaround time would be maximum 5 days. After 5 days, i was told that the part has not yet arrived and it will take another few days or so. After that whenever i call, every time call center/area service center/area manager etc inform that part has not been arrived and it will take few days more.
It has been 23+ days now. And today i was told that it will take 10 days more.
I have been following up with your call center, area manager (Sarika), area manager (Sagar), area service center (Excel solutions), salman (Excel solution) and many more on a regular basis and till now i have not received any positive response and it is just getting delayed and delayed.
*i will launch a complaint in consumer court against lg and all of the names provided with highest escalation for:
· providing false information to customer repeatedly
· even after complaint is raised, no action on it from 21 + days
· harassment of customer in view of time, money and many more
· no resolution even after turnaround time has passed and delayed by almost 15+ days.
*i will send a legal notice to all of you including lg, area service centre and all of the persons included*
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