[Resolved]  LG Electronics — lg 43" led tv

Address:

600050

Hi sir/ madam,
This is regarding the lg led tv which we bought on 15/06/2017 which has one white dot on the screen. This dot is visible only if there is a blank screen, if any picture displayed the dot is not
Visible.
We found this issue after three days and we immediately raised the concern in support centre and raised the ticket for this issue using the contact number #[protected].
They have sent one technician to validate this issue, technician reviewed the issue and asked us to send the snaps of the issue to him so it will be easy for him to send the details to the respective team. We have did the same.
After this i have followed several times with the support centre finally they got the panel approved and delivered after this they have sent some technician to collect the tv from us to change the panel on 11/08/2017.
On 12/08/2017 they called me and said that for one dot they won't change the panel minimum there should be 4 dots in order to change the panel (This looks weired)
I have raised the following concern to them
- why this 4 dots come into picture, intially they didn't tell this
- on which basis you got the approval then
- what gaurantee you will provide it will not cause any issue, will you provide written statement for replacement if any issues occured later
- if this is no manufacturing defect why this dot not present in other lg tv

Can you please check this issue and do the needful for us we have spent nearly 40k not one rupee or two rupee we are so much depressed. This is the first time we have changed our brand from sony to lg. Still we have confident that you will serve better customer service.

I am attaching bill and the snaps of the issue

Thanks!
Jd
[protected]