LG Electronics — LG 65 inch OLED TV

We have bought the LG OLED 65 inch OLED TV, All of sudden it stopped working, We contacted the LG service team & they checked & confirm that display module is faulty & need to be replaced. There is no physical damage to the TV.
We escalated the case to LF CEO help desk & after rigorous follow up after 15 days, they confirmed that we can replace the faulty display module @ 50 % cost .Display module is most component of OLED TV.
On enquiring from Branch service head of Surat Mr Vinay Sahu [protected] that my TV was used only for 1000hrs & why should i bear 50 % cost for replacement of faulty display module, he told that Display module can become faulty within 1000 hrs o[censored]sage also.
This clearly means that no QC was done for high end OLED tv and inferior product are supplied by LG to Indian Consumers.
My [Service Request No] RNP[protected] was abruptly closed by LG & TV is not working from last 25 days..
This is the way LG is behaving with Indian customers & suppling inferior quality product.
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LG Electronics customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2021
LG Electronics Customer Care's response
Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Nov 18, 2021
Updated by mishraatul1974
Issue not addressed
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