[Resolved]  LG Electronics — lg bad service for replacement /warranty

Apr 16, 2019

Updated by Hak1974 Dear Sir,

I had purchased LG TV with normal warranty of 1 yr and Extended warranty of 3 yrs additional to normal but now at the time of giving service they are not replacing the TV from last 22 days and i am tired of reaching their customer care and grievance cell .HO is transferring ticket id to Hyd branch and they are not interested to do it.whom i should i reach now. Everybody washing their hands at the time of service requested to them and now my TV is total shut down and service engineer visited and seen all papers and i had even provided them to give replacement but they are denying by showing some other reasons of their choices..

Local branch is dictating now and i had mailed to them, no response they are demanding heaving money to do the service, i had requested them to REPLACE IMMEDIATELY BUT STILL NO RESPITE TO ME FROM LG BRAND.

LG TO BANNED IN INDIA FOR THEIR POOR SERVICE... Indian citizen should more careful at the time of buying the product of multinational companies.. LG Should replace and come clean to have faith in their brand...

regard
Hakeem
[protected]

Apr 20, 2019

Updated by Hak1974 Dear LG

i am raising this concern with your team from last 25 days but no co-ordination with your HO and Hyd branch, they are harassing customers and playing badly . my TV had been shut down from 27 days and no response .. Kindly replace my TV immediately and come clean with indian customers..

I had already given my contact nos in my previous mail why your team so lazy to service the customers...

regards
Hakeem
[protected]

Apr 20, 2019

Updated by Hak1974 Dear LG Team,

When you will respond now, i am daily calling your customer care team to resolve and REPLACE IMMEDIATELY WITH OUT ANY TIME.. But till today nobody is interested to Replace my TV and LG is denying my family to watch ...

I urged every indian not to buy any LG Brand in future because of their Very POOOR after sales service ..

Regards
Hakeem

May 03, 2019

Updated by Hak1974 Dear LG HO Team,

Till today my issue of Replacement was not done by your team. I had taken Extended warranty of 3 yrs with Normal warranty of 1 yr of LG. At the time of service HO and branch are playing with the customers by washing their hands.

Now from 2 months my TV was shut down, i am tired of reaching their Customer care team and raising ticket ids which was closing by their respective Branch( Hyd branch lead by Mr.Alok iyengar/N Kishore Goud/Amar and his total service team) with out confirming the customers.

If LG do this kind of service, then all indians should boy cot the LG Products in india. LG HO is just watching this game of fooling customers by selling products in india with out any support or service team which should take care of issues.

From last 2 months no Replacement is coming or responding by their team and HYD service team demanding me to pay additional amount to service the TV.

i am requesting LG HO TO TAKE IMMEDIATE ACTION ON ENTIRE BRANCH OF HYDERABBAD ( ALOK (BM0 KISHORE (ASM) AND HIS ENTIRE TEAM NOW AND THEY SHOULD CONFIRM ME THAT THEY HAD TAKEN ACTION ON THEM.

LG brand is worst brand ever to be in india... Solve the issue and call me..

regards
Hakeem
[protected]

May 03, 2019

Updated by Hak1974 Bought an LG TV with lot of hopes of service which they given at the time of purchasing the product and now we are running around them to get service. Its Poor service from LG ELECTRONICS as my no of ticket ids from day one 25th mar, 19 had been closing by the Hyd branch without confirming customers.

From day one of my Purchase of LG TV (LB5820), issue was coming and I had 3 yrs of AMC Extended warranty card which was to be updated but LG Team not done and now blaming the customer at the time of servicing the product.
How ever, the problem persisted again and again it has been almost 1-2 calls every day, but the set has been giving problems from the day of purchase.
On escalating the issue no of times, this ticket generated by customer care team was going to the same branch which was not understanding the issue demanding money for service .

It is regrettable that after over 50 calls and over 55 email REMAINDERS, I still do not get any firm confirmation from any LG senior officer and LG HO and branches are not providing the contact nos or email ids to be reached for escalation.

I wonder why LG has taken an AMC if they cd not maintain their own product!
It only reflects on a culture of making a quick buck at the expense of customers.
I have decided not to buy any LG product in future considering the pathetic service levels, and will not hesitate to put this experience across relevant blogs if the company continues to make me run after them .

Hope someone senior and responsible in LG will appreciate this callous attitude of the company and rectify this matter without further reminders.
HOW LONG CUSTOMER SHALL WAIT FOR THE RESPONSE …..

Regards
Hakeem
[protected]

May 09, 2019

Updated by Hak1974 Dear LG

Your System is So Bad is that your BRANCH IS TAKING CARE OF CUSTOMERS QUERY AND ISSUES AND HO IS SLEEPING EVERY DAY WITH OUT RESPONDING TO CUSTOMERS BY CALLING THEM.

MY ISSUE IS GOING ON FROM LAST 65 DAYS AND STILL NO RESPONSE FROM LG HO INDIA AND KOREA. THEY DO NOT WANT TO SERVE THE CUSTOMERS AND CONCENTRATING ON SALE .

HOW LONG LG DENY MY FAMILY TO WATCH TV IS NOW MORE CONCERN. I HAD RAISED THE ISSUE 65 DAYS BACK TO REPLACE THE TV BUT TILL NOW NO RESPONSE FROM HO OR BRANCH.

HYD BRANCH IS WORST SERVICE BRANCH IN INDIA AND LG JUST KEEP QUIET BY SENDING COPY PASTE REPLY TO CONTACT BRANCH. I HAD INFORM THEM THAT BRANCH ( Mr.Alok Iyengaer ( BM) KIshore ( ASM) NOT LIFTING CALLS THEN ALSO SAME RESPONSE IS GETTING.

WHY I HAD TO PAY FOR THE SERVICE WHEN MY LG TV IS UNDER WARRANTY ( I HAD SHOWN ALL PROOF TO THEM ) LG HAD CHEATED ME AND FOOLED ME AT THE TIME OF BUYING TV AND NOW AT THE TIME OF SERVICING.

KINDLY TAKE IMMEDIATE ACTION ON HYD BRANCH AND CALL ME. IF YOU HAVE ANY FACE TO SHOW THE CUSTOMER..

REGARDS
HAKEEM
[protected]

May 09, 2019

Updated by Hak1974 Dear LG Team,

I want to know how much time yo require to take action on your Hyderabad Branch Team led by Mr.Alok Iyengar . He is not at all responsible person to be in the chair, he is just disconnecting my calls when i got a mail from LG greivance cell to contact him.. LG Customer care team is so lazy that just sending copy paste reply to customer to contact branch or take their words and keep quiet if they do not listen or respond...

How long LG will deny to watch TV ??? When i get Replacement of TV ?? how long shall ii wait for the replacement ??? Now even my calls were not attending by the Branch. This is stupid service giving by the LG..

LG Should shut down their offices in india and go back...

Regards
Hakeem