Dear mr. Ceo,
Please note that i have purchased a lg dishwasher from unilets showroom at marathahalli, bangalore on third sept.
There has been so many problems with the machine as detailed below.
Problem description:
White patches are left in utensils and they are not being cleaned properly.
Solution suggested by you in the past: a part of the dishwasher was replaced and finish brand dishwasher tablet was suggested.
Problem re-surfaced again after two weeks. This time the solution suggested was: use finish brand tablets for dishwasher and rinse aid.
However, even after using these products, the problem is not solved.
The customer service has come back saying that there is no problem with the machine.
If there is no issue with the dishwasher, then please explain why the dishwasher works fine for few days (Couple of weeks) before the problem re-surfaces again.
We are not at all happy with the product and would like to return the product and get a refund. Please let us know the steps to get a refund.
On top of this, i have been in contact with mr. Rajkumar from lg (Mobile number [protected]) and he has not at all been co-operative. He always pretends to be busy and buys time and takes weeks together to come back with any answer. Please escalate against him and ensure that the customer service of lg in india improves. It's people like him who spoil the reputation and brand image of lg.
Attached are the sales order and tax invoice.
Call id reference:rnp[protected]
Model:d1451wf. Abwpeil
Set serial:802kwqw6b860
Date of purchase:03-06-18
Regards,
Priyabrata panda
Bangalore, india
Contact number: [protected]
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