[Resolved]  LG Electronics — LG Dual Converter Inverter Split AC


LG Electronics — Not Responding of Manufacturing Defect on Dual Converter Inverter Split Air Conditioner

Dear Sir / Ma'am,

I bought an LG Spilit AC from Croma (Crown Interior Reliance Mall) Faridabad on 03rd Nov 2021 (From Bajaj Finance). It was having 1 year basic warranty and 2 years of Extended Warranty through its 3rd Party vendor of ONSIGHT GO. And in the month of April 2023 when my Brand New AC was not cooling properly i raised the reuqest complaint to LG they told mam now it is out of warrnaty then i told them that i have taken 2 years of EW, they said mam it is not punched in system, so from 20th April 2023 i raise the telephonic complaint with Croma team that why EW is not punched from their side if the amount is already paid from my side, and after that they took 1 month to get it approval from LG & Onsight Go and after so many follow ups & reminders it was punched And then on 11th May my 1st complaint was registered trough on sight go but tech always comes through LG as per them, their tech visited on 18th May 2023, he mentioned there is ac gas leakage due to which it is not cooling properly then next day again their tech came and get it fixed and fill the ac gas. Again after just 03 days, my ac again got poor cooling for which i raised a complaint again on 31st May 2023, after complaint they were fix it again and told that its ac cooling coil needs to replace and for which he uninstalled my ac for 6-7 days and told that there is delay due to there is delay in getting the approval of this part, and after 7-8 days it was replaced, and again just after 1 week its again the same issue with low cooling of AC, then i again, made a complaint on 30.06.2023, for same issue, then they send their tech on 2nd July 2023 and he checked and welding that cooling coil as the new tech told that now their is leakage in the coiling coil which was replaced last week only as per the 1st technician . How it could be possible that with in 10-15 days a new cooling coil was leaked out. NO explanation from LG/Onsight Go tech side. Even he burnt my newly bedsheet, he do not have Coursey to tell us that pls remove the bedsheet as i have to welding the cooling coil. So again i raise the complaint on 4th July and 9th July, 17th July, 19th July but till now no one is responding the update, no one is visiting to resolve the problem of my AC, are you guys (LG/Onsight Go) is making your customers fool, am i paid the 2 years of extended warranty amount for this type of service. So that i can spoil or destroy my 1 year EW with chasing you guys to resolve my brand new ac cooling, because from April till Aug is almost a high temp. wether of Summer, and i am still didnot receive any permanent solution of my problem. Are you guys really cares about your customers??? I Have a doubt, I must say very pathetic customer service experience by A Named Brand- LG, and the EW provider ONSIGHT Go. I am also working in a service industry but never ever make such type of customer experience. I Want the permanent solution of my problem on high priority along with the compensation of my all mental harassments.
Requesting to you, Kindly look into this matter as I am facing big trouble with this matter. I Must Say LG Should remove the EW panel through ONSIGHT GO.
Also i am attaching all the Chats and Invoice of my AC for your speedy action on my complaint.

Thanks & Regards,
Barkha Singh W/O Mr Siddharth
Address- House No-9, Gali No-1, B-Block
Basantpur Colony Faridabad Haryana-121003
Near Shiv Vidya Niketan School
Phone No- [protected]//[protected]
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Sep 9, 2023
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2023
LG Electronics Customer Care's response
Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

LG Customer Support Team
Verified Support
Aug 08, 2023
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your contact number. Our concerned team will get in touch with you.

LG Customer Support Team
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