[Resolved]  LG Electronics — lg dual inverter a. c (1.5 ton), urgent action needed, guarantee period elapsing

Address:

160104

I had purchased above captioned a. C on 2.9.2018 vide invoice no. 1472 (Copy enclosed).
I have to complain that the cooling of the ac is not at all satisfactory. I have been regularly following up the matter at your help line number [protected]. Mechanics have visted at least 3-4 times, but none has been able to solve the problem, whereas my guarantee period is elapsing. Also i am suffering from acute hot inside my shop despite having an ac of a well reputed company like yours. Also i am losing my customers due to this problem.
When i purchased this a. C, i was very enthusiastic having made my mind to purchase a costly product of a best company so that i don’t face any problem later on. But i am very sorry to state that my problem is not being taken care of property and it seems that the company is just passing time, which i never expected from a company like yours.
I want to add here that when i purchased the ac, these were the last days of the summer season but i just purchased it because i had to start my new shop and wanted to start it with all necessary amenities needed later. By the time i could really start my new shop the summers had gone and winters started, hence its cooling performance in summers could not be checked. But now in this summer when i actually needed it, and started actually using it, i found that it is not working upto the mark. Since then i have been following up to solve the problem but all in vain. Hence, i have to write to you to interfere and resolve my problem..
I feel there is some manufacturing defect in this piece. Hence, it is requested that this piece may please be replaced with a fresh one at the earliest so that i and my customers may not suffer. I expect an early action in this regard please as hot season is going on.
With hopes from you,
Sincerely,

(Prayag sharma)
[protected], [protected]