LG Electronics — LG Electronics giffiti not delivering orders against gift vouchers for buying a lg tv by pre booking offers

Hello. Lg
You have provided giffiti gift vouchers of Rs. 3000 towards pre booking offers for purchasing Air conditioner during the offer period

I had claimed the voucher at giffiti website and placed order on 04.11.2020 order no 57020.
now on tracking found undelivered due to payment issue while upto 26th on tracking showing shipment reached to Allahabad.

I have even mailed so many times to giffifti & give many calls to customer care now they are saying money will be returned to my wallet because i have not taken the same consignment absolutely lying.

It is looking like a fraud run by the giffiti web site, which in turn ruin the name of lg electronics india.
Please look into it and resolve the issue as early as possible. My mail id [protected]@rediffmail.com.
Mob No [protected]