| Address: | Faridabad, Haryana, 121007 |
Dear Sir,
IN my house we are using product of LG make like washing machine, microwave oven, refrigerator & vacuum cleaner. First time we r facing such big problem with my front loading washing machine, its serial no. WD8-806PNFS114339. Machine is down since 22nd Jan 2016, I register a complain ( no. RNA[protected], engineer attended the machine & found its front & back cover need to be replaced & all other things were working fine. He talked to his senior & declared that this is obsolete model & cannot arrange the spares. I called many times to customer care & Mr. Naseem Ahmed ( Supervisor in Faridabad service center) to arrange the spares but in vain. Then I wrote in LG complain forum & within 3 days they arranged the covers & replaced it at their service center. For that I paid Rs. 7200/- when my wife tried to wash the cloths, she observed leakage form bottom of machine & also timing was also not working properly. I called the LG help line -- again they took the machine at the service center, Badarpur, New Delhi. Now leakage problem solved but we are facing 4 new problems ( these were not before sending the machine to service center),
1).Timing not working as per setting
2). & we observed that its drum is also not balanced. While in running, machine move from its place --up to 2 meters.
3). After spinning machine again takes water in side.
4). Control panel is also heated up.
Kindly look in to the matter, we already have spent a heavy amount on this machine but not getting result. Pl takes the machine & solves the problem all in one go. PL note we cannot pay more amount for this machine.
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