[Resolved] LG Electronics — lg india service engineer is cheating | |
I have been using lg fridge (Model gl-225bm) since the past 6+ years... And it has been working fine...in 2019 april the cooling is not happening. But the fridge is working. So i get the service engineer number from lg showroom and called the engineer named gopi ([protected]) and a service engineer visited me on 5th april 2019 and after inspection, he told me to change thermostat problem and have to be changed. Then he got the cash rs.1500 for the product and told to come tomorrow and replace it. But after that, he has not come. After a week i called him and he was not answering properly. After that, i called local people about this problem. He came and told me the problem is in a stabilizer. You have changed the only stabilizer. I am really shocking. Then only i came to know the fact. I humbly request the people please don't believe the company service engineer. They mislead us many times. Just enquire some more technicians and then decide. Was this information helpful? | |
May 25, 2019 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Verified Support Apr 23, 2019 LG Electronics Customer Care's response Dear Customer (learnrjs), We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern. Regards, LG Customer Support Team | |
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In April 2022, after 7 years, the refrigerator stopped cooling, since it was out of the 5 year warranty period, i called a local engineer, who filled gas and still after a few days it stopped cooling.
Hence I got in touch with the LG company directly who send their representative and said it was a compressor problem and that it needs to be replaced.
He also informed that since I had called an outside engineer to fill the gas, my warranty on the compressor is not valid. Even after telling him that my compressor was not repaired or touched, he still insisted that I have to pay for a new compressor.
I will have to pay the full amount of ₹ 7000 to replace the compressor officially.
I would like to know from the company is this your stated policy.
Thanking you
Ms Ivy DSouza
Mumbai