[Resolved] LG Electronics — lg led tv model 43lh547a

Sindhu Rajeev

from Gurgaon, Haryana

Address:	Kottayam, Kerala, 686521
Website:	LG

I have purchased LG TV model 43LH547A from Quilon Radios, Kottayam on 01 Jan 2017 along with V Guard stabilizer for Rs 42400/-.Now the TV has gone unserviceable due to faulty panel( as per LG service guy) and they are demanding Rs 20, 000/- towards repair cost. The TV came to market with two year warranty and I was not given warranty for that period even though the manufacture date of the TV is 13 Jul 2016. Now the TV become faulty within a period of 1 year 5 months and the response from LG service center is not helping. First I am denied my rightful warranty period and now LG is demanding exorbitant repair charges (Rs20000 which is more than half the price of TV). This is unfair trade practice. In none of the advertisement of this LG TV it is ever mentioned that the life of this TV is very short and major components like panel of this product are likely to go faulty after one year. This company should make sure it markets reliable consumer products and genuine customer complaints are addressed promptly.

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Jul 2, 2018

Complaint marked as Resolved

I HAD TAKEN UP THE MATTER THROUGH LG GRIEVANCE REDRESSAL . TODAY LG SERVICE TEAM CAME AND REPLACED MY LCD TV PANEL FREE OF COST. NOW MY TV IS SERVICEABLE. ALTHOUGH I WAS BIT APPREHENSIVE IN THE BEGINNING DUE TO LACK OF CLARITY ON THE WARRANTY ISSUE, NOW I AM CONFIDENT AND HAPPY THAT LG DOES REALLY CARE FOR THEIR CUSTOMERS. THANK YOU LG. ALSO I WOULD LIKE TO APPRECIATE THE SUPPORT OF YOUR SERVICE MANAGER Mr. BIJOY IN RESOLVING THIS ISSUE. ONCE AGAIN THANK YOU LG TEAM.

LG Electronics customer support has been notified about the posted complaint.

Jul 02, 2018

Updated by Sindhu Rajeev TODAY LG SERVICE TEAM CAME AND REPLACED MY LCD TV PANEL. NOW MY TV IS SERVICEABLE. ALTHOUGH I WAS BIT APPREHENSIVE IN THE BEGINNING DUE TO LACK OF CLARITY ON THE WARRANTY ISSUE, NOW I AM CONFIDENT AND HAPPY THAT LG DOES REALLY CARE FOR THEIR CUSTOMERS. THANK YOU LG. ALSO I WOULD LIKE TO APPRECIATE THE SUPPORT OF YOUR SERVICE MANAGER Mr. BIJOY IN RESOLVING THIS ISSUE. ONCE AGAIN THANK YOU LG TEAM.