[Resolved]  LG Electronics — LG Microwave under AMC - no parts available -to be replaced with equivalent model

Address:

Bangalore, Karnataka

I have purchased a LG microwave oven model MC 8040NSR on 2/4/2011. On 3/3/2013 i entered an AMC with your company (book let no:MH025792). Last week we observed that it is not rotating properly and gave a complaint ( RNA[protected]. Now they closed the complaint stating that "discontinued part"..It is very sad to hear from a reputed company that within 3 1/2 years of purchase and also product under AMC, parts are not available.. I contacted Mr. Ganapathi(mobile:[protected]), and he told me that as per company policy they will refund 55% of purchase value. If this is the case, why customer has to enter AMC or LG is allowing to enter AMC. Within 3 1/2 years of purchase and since i bought a well branded product from you, i am loosing 45% in addition to the AMC amount of Rs. 2608/-and tax amount 1373/-. Hence I request that since the product is under AMC, company has to replace with a new equivalent model. VARGHESE.C.S.