LG Electronics — lg oj98 home theatre complaint

Address:	New Delhi, Delhi, 10024
Website:	lg.com

I purchased lj oj98 from sangam electronics, lajpat nagar-2 on 12th may 2018, i encountered today in the morning that the speakers is giving noise while raising the volume and which seems to me that the speakers are damaged. Engineer visited today and they have no clue what are they talking about and neither they were able to understand anything (Kamal). They came with no equipment to check the sound and seem to be not at all experienced. Sangam electronics provided me the demo piece which i was not in favor to take home and i had doubt at the same time when it was purchased and they guaranteed that there is no problem at all. Today i am at the stage where i do not see anything happening or any resolution on the same. I need a resolution asap and i demand to replace the entire product or else i will escalate the same further.