LG Electronics — lg om 4560 audio system

Address:

Mumbai City, Maharashtra, 400067

Dear sir/madam,
I have purchased 01 no. Lg om 4560 model audio system on feb 2018. From june\’18 the system programme started changing automatically. I register my complaint (Compl no. Rnp[protected] with lg customer service centre on 20th june 18 under warranty. The technician of ms service[protected] of lg service provider visited on 22nd june 18 and informed that motherboard is faulty & need to replace with new spare and will be done within a week. I want to mention that after giving every second call to service centre for reminder of pending complaint they ask to contact service provider (Savita pandey-[protected]) of lg, while calling on given no. The person is not answering the call. Even on (02.08.2018) before writing this complaint the customer care person ask to call area manager ([protected]) of lg & the fellow (Mr. Akhil kumar) is also not answered the call of mine. I was very much affected by the service facility provided by lg and the time taken. I need to resolved the issue with audio system and help people like us from such irresponsible organisation or replace my audio system with new one if they were not able to arrange spare part for the repair.