[Resolved]  LG Electronics — Lg product failure and poor customer service from managers

Address:

Bangalore, Karnataka

Hai,
This is for anyone in LG who is interested in providing better customer service
I sincerely hope at least CEO of LG would be interested.

I am writing this to bring to your notice the kind of frustration and how my interactions I had with LG customer service.

My history:
Model :32 inc LCD TV.
Last Complained date : August 8th 2013
Recent Complained date : August 13th 2014
Cell Number: [protected]

STATUS : No body seems to bothered about my concern.

Real Frustration : Are customers really insignificant and their time and interest in your products means nothing for your company ?

Sequence of activities
1) I had called on around 4th august 2013 to LG customer care, as my LCD T.V is not getting on, I was assured that it will be rectified with 24hrs of time.
2) The very next day the engineer from the LG (mobile number [protected]) has visited my home and checked out the problem and said that, the main board has been not working, hence we have to change the same.
2) Next day the engineer had bought the new main board and replaced the same, and charged INR 3625.
3) I was hoping that, there will not be any more problem in my LCD T.V.
4) Within 2 days the TV is not getting on, when i called again the customer care, they have sent the same engineer to check the same.
5) I promptly asked what is the problem now. He checked and said, there is some loose connection in the rear side, where you plug in the cable. And applied the force and hitted the cable twice, and the T.V got on.
6) I was informed that, there will not be any more problem.
7) The very next day, again the T.V is not getting on, again i have called the customer care, again the same engineer came and said that, sir when ever you TV is not getting on, give a hit forcefully to the TV rear plug point, it will get on. Even though its foolishness i was doing the same, whenever my TV is getting off and fortunately the T.V will get on, hence i was not bothered much.
8) Yesterday, 13.8.14 the T.V is totally off, so with no other option i have called the LG customer care for rectification, and i mentioned to send some senior engineer to check.
9) The engineer who had came (mobile number [protected]) had checked the T.V and said that, the MAIN BOARD has gone and you have to replace it.
10) I said its been changed just an year back, and why is that again its been gone.
11) He replied very casually, i have no idea, and you have to replace it.
12) when i want to highlight this issue, and called the customer care, they have given the manager SWETHA (MOBILE NUMBER [protected])considering my problem may get solved, i have Ms.Swetha and there is no response at all from her.
13) After calling more than 5 times, and send the message Swetha had called me and i was explained her the entire problem what i was faced.
14) She had said that, the concern supervisor is having lunch, so she will call back.
15) As there was no call from her side for more than 2 hrs, i have called her and again there is no response.
16) When i sent the message to her, she replied saying i am in meeting, my suprevisor Mr. Ramesh ([protected]) will call you.
17) As usual, there is no call even from Mr.Ramesh as well, and with more frustration i am sending the mail hoping at least some body in LG would at least look into this and do the needfull.


My points of concern here is
1) Do the product of LG is reliable, if so why is that i am facing the same problem.
2) If the MAIN BOARD has to be replaced now, then how is that it was working (when ever i apply a force and hit the rear tv plug)
3) Why is that even the MANAGERS of LG customer care is not responding to the customers.

I totally understand the Brand Value of LG and all the great things about the LG products, that is the only thing I looked for while buying this TV.

I am hoping that I will get a call from appropriate person in this regard and my PROBLEMS are addressed immediately.

Best Regards

Praveen
[protected]