[Resolved] LG Electronics — Lg refrigerator (B201asan) wasn't delivered by brand store anjaneya enterprises even after 8 days of making payments

rkarthickerode

from Chennai, Tamil Nadu

Address:	560043
Website:	[email protected]

Dear sir/madam,

I have visited to lg brand store (Aanjaneya enterprises) on mar 19-2017. After checking production availability & delivery of lg washing machine (T7071tddl) & lg refridgerator (B201asox) and manager confirmed delivery will be done on mar 21-2017. So i have billed for both the home appliances and paid rs.27000/- but dealer did not delivered the product not all. Store manager answered the call 2-3 times and said within 1-2 hours product will be delivered but not at all done. After several followups washing machined delivered to my address on mar 23-2017 but still they didn't deliver my refrigerator. When ver i call to the store number [protected] they are ignoring my call.
I am totally frustrated with lg brand store aanjaneya enterprises behavior. Even i complained to lg customer care but they are also advising to deal with dealer only. I have attached my purchase receipt for your reference. Please help me on getting this issue addressed from dealer and the dealer should punished for the mental torture for followup regarding this purchase.

Thanks,
Karthick rajendran
+91-[protected]

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May 1, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Mar 27, 2017

Updated by rkarthickerode LG Brand Store Aanjaneya Enterprises provided Purchase receipt attached for reference.

Mar 27, 2017

Updated by rkarthickerode I have called LG Customer care several times from March 24-2017 onwards and reported about product non-delivery issue & ignorance from LG Brand Store dealer Aanjaneya Enterprises & their non responsive but LG customer care didn't raised any complaint against the dealer. They just informed me that they send internal notification to dealer and will resolve the this delivery issue within 24 hours but didn't receive any response from LG customer care itself.

After multiple calls with LG customer care I have got this Call Reference No: VCT[protected] regarding this issue I have reported but still I didn't get any response from LG customer care as well.

I didn't expected this kind of ignorance even from such big brand LG. I totally frustrated with LG & LG brand store ignorance of customer purchased product delivery. I have got so much mental torture with LG & LG Brand store Aanjaneya Enterprises after making purchase & payment paid for the product LG Washing Machine (T7071TDDL) & LG Refridgerator (B201ASOX). After billing & payment LG brand store simply start ignoring customer without delivering the product for longer time and LG also supporting their dealers on their action & behavior.

Verified Support

Mar 31, 2017

LG Electronics Customer Care's response Dear Customer (rkarthickerode),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG India