This is regarding the refrigerator model number gl - m302rpzl. I have been calling lg since a year because of the moisture problem. The representative on cal always asked me to change the temperature settings. Engineer visited our place almost four times. He opened the duct valve and cleaned and placed it back saying that the moisture problem would get over. But the problem remained the same. On 4 august, i again launched the complain. The number being rna[protected]. Mr. Vikash kumar (Mobile no. [protected]). He pulled the vegetable box and broke it. He said he would come back the resolution both the moisture as well as the vegetable box. But later he closed the case without even saying "moisture problem apki sabzi k karan hai, ap sabzi achhi nai kharedte" and he even said that he s not responsible to get the vegetable box replaced.. I again launched the complain with number rna[protected]. The representative visited my place again and said that i need to speak to customer care center for the broken vegetable box. And for the moisture problem he said that the duct box needs to be cleaned. But now they saying that the duct box needs to be changed. They never said this when the refrigerator was in warranty. As soon as the warranty got over they asking me to get the duct box repaired. The customer care center never provides a satisfactory answer. They gave me ruchi yadava's number ([protected]) which is never in range.
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Sep 23, 2016
Complaint marked as Resolved
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2016
LG Electronics Customer Care's response Hi Sonam
We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
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