[Resolved]  LG Electronics — LG Refrigerator Complaint No.[protected]

Address:

Mohali, Punjab

Dear Sir/Madam, I am writing to you in regard to the problem which I am facing with my LG refrigerator (Model No. GL-4060MQ_ASIQEBN (IN)) for the past more than 10 days now. We registered a complaint with LG Help Line number on 5th June, 2014 with Request No.[protected]. On 7th June an engineer came to our home to check the refrigerator and told us that problem is with compressor and it needs to be replaced. He also gave us an estimated cost of replacement of compressor to Rs. 6000 and told us that it needs to be carried away for repairs to our service centre. On the same day 7th June, refrigerator was taken to the service centre. On 12th June in the morning we received a call from the service centre that refrigerator has been repaired and they are dispatching it from service centre. We received it at 12 noon on same day. At 3:00 PM we switched on the refrigerator and to our surprise it did not started cooling, seems nothing was fixed. Immediately we called at the service centre to complain and they sent an engineer to check at 4:00 PM. He checked the refrigerator and informed that this needs to be checked by another engineer. Since then we are trying to contact service centre everyday but they are not bothering our requests. As you can see the weather condition these days are extremely hot and living without refrigerator in a family is a major issue. So, I would like to request you to kindly look into the matter and take appropriate action as early as possible. Waiting for an early resolution to our genuine concern. Regards, Charnjit Singh Phone: +91-[protected]