[Resolved]  LG Electronics — Lg refrigerator - cooling not working _ technical service is pathetic!!

Address:

122002

Hi,
This is pertaining my complaint no:[protected] of my lg refrigerator (559 litres and model number: gr 652yspk) which i took around 4 years back (17/03/2012). the issue is with the cooling inside this refrigerator. i have raised this complaint on 30/08/2016 but have still not got any resolution from your technical engineers. this is just "absurd". there has been 5-6 visits by your engineers (mukesh, manoj chauhan, manoj mehta etc.) at my home and all have tried their own theory to resolve this, but all in vain. this has been totally frustrating from customer point of view. hence have taken this into your escalation team's perview. kindly resolve my issue henceforth without further delay. i need to see a permanent resolution from your senior team on the same. if the gurgaon aligned technical team is incapable of resolving this - please ask the more experienced technical guy to get this resolved. i am not going to keep calling customer care and creating n number of complaints for the same.

Also need to know your nodal officer's contact number/email for lg (gurgaon area) to whom i can escalate this or else i need to file this as a case in consumer forum. this is just not done. we purchase products from lg by the brand and service and if this is the net result of our trust in you - i will make sure to take this personally with officials.
Please do connect with me on ([protected]) asap.

Thanks!
Rohit chopra