[Resolved]  LG Electronics — lg refrigerator: double door fridge, model number gl-d402rphm

Address:

Pune, Maharashtra, 431602

Issue with LG Refrigerator: Double door fridge, model number GL-D402RPHM, Purchased in 2014, Cooling only in upper section of refrigerator and no cooling in lower half since 2017.Have Lodged complaint since May 2017 and was charged 500 for service...but problem reoccurs each month. the service man claims that the model is faulty... each month same problem and we had a frustrating terrible time cleaning the pipe... Request the team to do justice for the amount we paid and help us solve this problem permanently.. The service man claims that the MODEL IS FAULTY as it missed the Heating AILMENT We asked the Company to get us the heating ailment which is missing in the Fridge so that we can buy it...BUT there is No Revert from the company representative Either they have STOPPED production then What the Consumer is suppose to do if NO SPARE PARTS are available to fix the faulty Product. The Company needs to provide us the missing component else Give us a Replacement of the MODEL. we even tried reaching THE NANDED LG SERVICING HEAD Pooja Bibrale but she never responds..Can you please help us in this problem?

We raised 3 complaints at https://consumerhelpline.gov.in/ but we could not get any resolution. The LG team wanted to do settlement by asking us to buy another product from them and they will give us only ~6k amount off on the new product. Why should we buy a new product because their previous product was faulty or they don't have any spare parts to solve the issue. How will consumer know if any spare part within the fridge is missing at the time of Purchase. Hope to receive some Justice