LG Electronics — LG Refrigerator not working (GL-368YVQ4/2012)

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, We purchased a double door LG refrigerator(Model No:GL-368YVQ4/2012) in November 2012 for Rs 24, 250/- from Kohinoor Kandivali (West), Mumbai, Maharashtra. In May 2015, the bottom door stopped cooling. A complaint was lodged with LG to resolve the issue. The technician tried to resolve the issue by putting in hot and cold water in the freezer to plug out any blockage and he also opened the back of the fridge to check for any problem. He then informed us to restart the machine in 24 hours and if the issue still persists then a certain part would need to be replaced. The refrigerator started working after 24 hours, however after 7 days it again stopped cooling. When we called the technician again to get the issue resolved, we were informed that this particular model (GL-368YVQ4/2012) has been discontinued and hence it cannot be repaired. They have offered to pay 50% of the purchase amount, provided we purchase a new LG refrigerator. I am not in a position to purchase a new fridge due to the amount. I am willing to get it repaired, but LG cannot get it done. It is unfair on their part to ask me to purchase a new product. We have had similar experience with LG washing machine and LG microwave oven, hence I do not wish to purchase any LG product in the future. So I would like the company to refund the entire amount of Rs. 24, 250/- as it is not my fault that the fridge cannot be repaired and the model is discontinued. Thank you.