LG Electronics — LG Refrigerator not working ( model no. GL-368YEQ4/2012 )

Address:

Mumbai City, Maharashtra

Dear Sir/Madam, I purchased the LG refrigerator of model no. GL-368YEQ/2012 in November 2012 from Matrix Electronics, Kamothe, Navi Mumbai. On 15th May 2015, the freezer was loaded with ice and lower fridge stopped cooling. I complained to the dealer and he sent me a technician. The technician pour hot water on the freezer and the the refrigerator was shut for two days. When switched on, it started cooling but the cooling of lower fridge was only 30%. After one week that also stopped, The technician was very rude when called and told me it happens in rainy season. On 11th July, 2015, I called customer care and another technician named Ranveer came. He told me a sensor in the freezer part has to be changed amounting to Rs.650. I paid and he changed the sensor.He said now cooling will start within 2-3 hrs and went away...nothing happened.I am calling daily at the customer care and get the reply that my query will be attended within 24 hrs...but no body comes. I read a same complaint here... surprised that same model bought in same month... stopped cooling in same month and year. Is it coincidence or problem in the model ? Please help me in this matter. Puneet Rastogi [protected] [protected] complaint no. RNA[protected]