LG Electronics — LG service of washing machine | |||
My LG washing machine was repaired with pcb problem on 11aug 2015 & I was charged appx Rs 5000/, paid in cash & no receipt given, unfortunately I faced the same problem this month on 20th Dec after complaining I was being told that it has the same pcb problem & since last 6 days they are claiming to take an approval of free replacement as it has been replaced just 4 months back. Sorry to say one mr prashant patil DC is constantly avoiding my calls or having lame excuses, today, tomorrow, 1 or 2 hour later waiting for approval from higher authorities very sad I hv waited six days hv I done a mistake getting my washing machine serviced from the company please be kind to act on my complaint immediately or I hv to post all this on social media. Helpless & dejected customer Thanks Was this information helpful? | |||
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2 Comments | |||
Comments
[protected] Mumbai, Mahesh Hansrajani
Dear LG Team
My LG washing machine was repaired with PCB problem on 11 Aug 2015 & I was charged appx Rs 4800/paid in cash & no receipt given unfortunately I faced the same problem this month on 20th Dec after complaining I was being told that it has the same PCB problem & since last 8 days they are claiming to take an approval of free replacement as it has been replaced just 4 months back.
Sorry to say one Mr Prashant Patil DC is constantly avoiding my calls or giving lame excuses today tomorrow 1 or 2 hour later waiting for approval from higher authorities & now a new supervisor Mr Sohaib has come into the picture & he says he has been given the details today he will take around a week for this issue to sort this issue.
Very sad I am made to run from pillar to post like a government BMC department I must had called more than 100 times to these three people Mr Prashant Patil, Mr Sohaib& Mr Mohd Ashraf but it seems there is no end to the solution I have waited 8 days have I done a mistake getting my washing machine serviced from the company please be kind to act on my complaint immediately or I have to post all this on social media & maybe legal if required so.
Helpless & dejected customer
Thanks
Dear LG Team
My LG washing machine was repaired with PCB problem on 11 Aug 2015 & I was charged appx Rs 4800/paid in cash & no receipt given unfortunately I faced the same problem this month on 20th Dec after complaining I was being told that it has the same PCB problem & since last 8 days they are claiming to take an approval of free replacement as it has been replaced just 4 months back.
Sorry to say one Mr Prashant Patil DC is constantly avoiding my calls or giving lame excuses today tomorrow 1 or 2 hour later waiting for approval from higher authorities & now a new supervisor Mr Sohaib has come into the picture & he says he has been given the details today he will take around a week for this issue to sort this issue.
Very sad I am made to run from pillar to post like a government BMC department I must had called more than 100 times to these three people Mr Prashant Patil, Mr Sohaib& Mr Mohd Ashraf but it seems there is no end to the solution I have waited 8 days have I done a mistake getting my washing machine serviced from the company please be kind to act on my complaint immediately or I have to post all this on social media & maybe legal if required so.
Helpless & dejected customer
Thanks
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