LG Electronics — LG split inverter AC

Address:	LG Electronics India Pvt. Ltd, A-24/6, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi - 11004
Website:	www.lg.com/in

Starting this email of being in an illusion of a happy customer which has been broke by the LG team because of a product which I purchased in June 2017.

Here by I am mentioning the details of the product which I purchased from LG.

Shop Name : EP Electronic Paradise Pvt. Ltd
E 57, Vikas Marg, Laxmi Nagar, Delhi 110092

Invoice number : VM/R-1933/2017-18
Dated :[protected]

Product Name : LG Split Inverter AC (JSNQ12BPXA)

I used this AC in 2017, the year in which I purchased it for 3 months. After that in 2018 I used it for only 2 months when suddenly one day it stopped cooling and just blew normal air.
I contacted the customer care of LG to get it rectified and the engineer told me that the gas has finished in the AC, when I heard this I got shocked to know that I only used the AC for around 4- 5 months and how can the gas get finished so early. I asked the same from the engineer on which he informed me that in this inverter AC this problem is there of gas getting finished so early. I was shocked to hear that LG would be making such kind of products too.
Then I did not fill the gas the same year in 2018, I contacted the engineer in 2019 again.
The engineer had a look at the AC they also checked for the leakage which they were not able to find out.So they filled the new gas in AC for Rs 4000 and told that if the gas gets finished before 2 months then there might be some issue with the gas leakage then will have to get it checked from the company.
I used it for 3 months no problem came during that, but this year in 2020 I just started my AC and what I am seeing right now is that again the AC is not cooling.
I contacted the service team, the technicians came and told that there is sometime gas leakage from joints but they did not tell the resolution for it instead they told me to purchase the AMC for Rs4000, so means is this a promotional event going on.
So I need to spend Rs 4000 each year for the maintenance of AC whereas I only use it for 2 – 3months. They told me this issue usually comes in this AC so if this is the reason that this cannot be rectified that please take back this piece of crap and refund my money, I would rather purchase other brand ACs.
I think this is my biggest mistake of my life the day I purchased the AC of LG company.
Many of my friends suggested to me that to buy some other brand AC’s, but although I got stuck to the same brand LG because of the reason that I am using many other products of LG and I have never got so much troubled with them.
This has become a big burden on my life. I do not wish to spend Rs 4500 every year for filling up the same gas.
I just want the proper resolution to get an exchange for this product or refund my whole money and take this worst AC back.