[Resolved] LG Electronics — lg tv/i am complaining about my lg tv 49lj617t — wall mount is not provided even after 11 months of purchase

Sowmya Sakinaala

from Bengaluru, Karnataka

Address:

Hyderabad, Telangana, 500035

Hi team,

I have purchased lg tv model :-49lj617t on 10th october 2017.
Lg service team has not provided the wall mount on the day of installation.
Sanjay named service guy has installed the tv and not given the wall mount.
They have recorded as wall mount is given to us in the records.
When we ask to provide the wall mount as it is not provided to us, we are asked to pay rs.3000 for the wall mount which we have to get it for free by lg service team and we are still under warranty.
This is so unfair from the team and from lg company.
This should not be repeated for any customers as customers pay the full amount for tv and other accessories.
These things are being repeated for few customers also.
Please provide all the things to customer after buying your product.
Do not repeat such fraud things to customers.
We have raised two complaints based on this.
Till now wall mount is not given and closing the complaints without customer notice.
Complaint 1:[protected]
Complaint 2:[protected]

Hope the team will provide the wall mount as we are eligible.

Thanks and regards,
S. Sowmya

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Oct 19, 2018

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Sep 10, 2018

Updated by Sowmya Sakinaala Hi Team,

I have purchased LG Tv Model :-49LJ617T on 10th October 2017.
LG Service Team has not provided the wall mount on the day of installation.
Sanjay named service guy has installed the TV and not given the wall mount.
They have recorded as wall mount is given to us in the records.
When we ask to provide the wall mount as it is not provided to us, we are asked to pay rs.3000 for the wall mount which we have to get it for free by LG Service Team and we are still under warranty.
This is so unfair from the Team and from LG company.
This should not be repeated for any customers as customers pay the full amount for TV and other accessories .
These things are being repeated for few customers also.
Please provide all the things to customer after buying your product.
Do not repeat such fraud things to customers .
We have raised two complaints based on this.
Till now wall mount is not given and closing the complaints without customer notice.
Complaint 1:[protected]
complaint 2:[protected]

Hope the team will provide the wall mount as we are eligible.

Complaint 1 :-Your Service Request RNP[protected] is closed.( Reason : High Service Charge ).

Verified Support

Sep 14, 2018

LG Electronics Customer Care's response Dear Customer (Sowmya Sakinaala),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team