[Resolved] LG Electronics — Lg washing machine

Shah20

Dec 18, 2021

Address:	MUMBAI
Website:	LG

Recently in the month of August 2021, i had purchased LG Washing Machine model FHV1207ZWB/2021., from vijay sales, sion branch, mumbai. At the time of buying no saleswoman/salesman explained the working of a product, since they are just trained to sell product without having complete knowledge or information about the product.
point wise explanation
1.At the time of installation and demo, untrained engineer explained the wrong manner to operate the machine.
2. We were not told and explained how much weightage of the clothes should be in different modes, due to various sensory programs.
Senior citizen like my mother had to face lot of issues, do they understand all these..many engineers many visits but different tehniques were told each told..so again mess
3. Repeated complains about functioning of machine, it costed my mothers B.P. shoot up. having invested hard earned money and not getting proper service .
4. None of LG 's engineers are experienced neither trained.still we face issue.
5. I request you to either get in touch with me via email. and request you to help us in getting refund or replacement.

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Feb 6, 2022

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2022

LG Electronics Customer Care's response Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Feb 07, 2022

Updated by Shah20 when it got resolved.. the problem still persists.. either you just refund the whole amt or replace the machine. i dint get any call for resolution. worst service and no resolution provided