[Resolved] LG Electronics — lg washing machine cheaters in customer service

sridharobula

from New Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

On Sunday 10.15 am, 1st July 2018, I called the LG Customer care number[protected] for service request for my LG washing machine ( model T9022PFRV ).

The lady who attended the call, did not gave me the service Id. Instead she has arranged non-authorized service request from Noida service center.

The same day a guy ( Vishal ) from Noida service center, checked my washing machine. The water was not draining from the washing machine. He immediately asked us to change the drain motor and assembly.

He has charged hefty Rs 2250 for drain motor and Rs 1650 for assembly plus Rs 350 for visiting charges.

I am sure that there is no problem with drain motor. I have asked the technician to check if there is any blockage in outlet. He is not yet all interested in looking into the issue. He just want to sell the parts at huge price.

+1 photos

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Aug 10, 2018

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2018

LG Electronics Customer Care's response Dear Customer (sridharobula),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team