LG Electronics — Lg washing machine jaipur

Address:	Jaipur, Rajasthan, 3020149
Website:	www.lg.com

I have lg washing machine cum dryer.
Model no : f1480yd25alspeil under valid annual maintenance contract.
Job no: rnp[protected] dated 04/05/17.
My washing machine was making lot of noise during the wash cycle. I filed a complaint on your customer care service center in jaipur. Mr. Sanjay chouhan (Technician) visited my home and informed that the gear unit of the drum needs to be replaced and he took the machine to the service centre on 04/05/17. He assured me that the machine will be returned after full repair in 2 days time i. E 06/05/17.
I didnt get any response until 10/05/17. I tried to contact the service manager on mobile no :+91-[protected] and he once again assured me that the part has arrived and machine will be delivered to me on 12/05/17.
Ince then i m trying to contact the person but unfortunately he blocked my number.
Today 13/05/17 i tried from another number and he forwarder the phone to ms. Xyz and she was very rude and hung the phone without giving any clarity about my complain. Mr. Sanjay chouhan is also no picking up my phone.
I request you to kindly look into this matter and send a new washing machine of the same model as i presume this machine seems to be irreparable because of the unavailability of the part. I also demand a refund of charges incurred as i am giving my clothes to the laundry everyday.
I hope my matter will be taken into deep consideration as otherwise i would have to take a legal action against the company for unnecessary trouble, harassment and unacceptable attitude from the staff.
I am presently owning 10 high end products from lg but after this incident i dont seem to buy or recommend lg product.
Yours,
Dr. Arun gupta
Senior consultant oncology
Jaipur
Mobile no: +91-[protected]