Dear Sir/Madam,
I purchased a front loading 6kg LG washing machine in March 2019. Details below -
Store name and Address: Croma, Chennai-BSR Mall-A138 1/609, Old Mahabalipuram Road Okkiyam Thoraipakam, Chennai-600096.
Model no: FHT1006SNW.ABWPEIL
Purchase date: 10th March 2019
Address: BLOCK 6, FLAT E3, RAJPARIS HARMONY, SURYA NAGAR, MEDAVAKKAM, CHENNAI - 600100
When it was initially installed, the LG Technician used double side stickers to stick the legs of the machine to the floor mentioning excess vibration in spinning mode as the reason. After installation, we noticed that the washing machine vibrated a lot though it didn't move around as it was fixed to the ground. After around 8-9 months, the double side stickers started wearing out and the machine started moving all around the room and hit against other cupboards/woodwork. Sometimes, it used to take even a 90 degree turn.
Due to pandemic and lockdown issues, we could not raise complaint to LG India. We finally raised complaint on 28th September 2022 (Complaint no: RNP[protected]. Technician (Avinash from Gowrivakkam, Chennai LG branch) came on the same day and said that it is a manufacturing problem with the gasket which is not loose enough for a hot and cold machine of 1000 rpm. However, we had to pay Rs. 1982/- for replacing the gasket. We are still observing the machine to see if the problem still persists. The technician mentioned that this problem was there in lot of 2018 models and was replaced by LG India for many customers.
My question to LG is why do I need to pay for a manufacturing defect? Calling customer care is also of no use as they say washing machine is out of warranty and they can't waive the cost.
Request you to look into this issue and help with refunding the repair amount for the gasket as this clearly a manufacturing defect.
Following docs are attached -
1. Croma purchase invoice
2. Repair bill for gasket change
Thanks and Regards,
Karthik S M
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