LG Electronics — making customer fool

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I am very disappointed with lg product and customer care.

I have purchased new led tv from dealer (Ace electronic, gip mall, noida) and raised installation request through lg customer care.
When lg technician open the box, i found one corner of ips panel was broken and i reported the same to lg technician, and he reported the same to his, senior (Ajmat ali, contact # [protected]).

And ali assured me that led will be replced since i received defected led.
Since than i am waiting for resolution and did many follow up with lgservice center, lg dealer and customer care.
Yesterday i cam to know that complain has been closed. Now, i m wondering what resolution lg provided to me.

Through this email, i would like to highlight the matter to lg and need refund of my paid amoount rupee 20100, which i paid for defective led.


One more complain i raised on 12 oct, for which servive center assured me for replacement () which is also pending.
I have been asked to pay difference amount rupee 3700, which i paid on 20 oct 2017 and shared transaction id to area manager and he confirmed the payment too.
For this issue, lg area manager asked me to wait till coming tuesday (31 oct 2017).

Below are the complain numbers

1. Rnp[protected]
2. Rnp[protected]
3. Rnp[protected]
4. Rnp[protected]