LG Electronics — malfunction of motherboard

ashu@123456

from Hyderabad, Telangana

Address:

500040

I have purchased lg led lcd tv in Jan 2017, as warranty is upto 12 months and after warranty expired later a month in April the malfunction of motherboard/mainboard started.

The tv doesn’t start at all. There is no fault of power supply in my home and also no physical damage of circuits inside the tv which was seen and tested by their lg technician itself.

Now a question rises to me. Do lg programs their motherboard / mainboard to malfunction after the warranty period expires because no unusual thing can be seen inside the tv like electric shock, burnt etc.,

TV is physically good from outside and also on circuits. Problem is only due to the motherboard. I want this problem to be solved asap.

If my lg led lcd tv motherboad / mainboard is not replaced for free of cost then I will not recommend anyone to buy lg appliances because of this reason. Instead i will publish my problem over social networking like facebook, twitter, youtube etc.. So that no one should prefer to buy lg appliances in future.

technician came and told motherboard has to be changed and it cost 7000+. Why should i bear that only after 14 months. This is ridiculous and worst part from leading manufacturer. Even local TV companies are providing good quality tvs. Please resolve or i need to go consumer court.

Regards,
Anil Kumar

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LG Electronics customer support has been notified about the posted complaint.

Apr 10, 2018

Updated by ashu@123456 I didn't received any call from customer support. This is really making me pissed off with this type attitude from LG. I don't understand why LG is manufacturing low cost motherboard which don't have much durability. And making customers to bare the price of buying the TV. I have invested 70K for 49LH600T model to get dissatisfaction just in 14 months

Apr 11, 2018

Updated by ashu@123456 customer care executive called me and gave area manager named Venkat Krishna to talk. When i talked to him, he was saying it is an electronics product so we cant guarantee the product. I didnt expected such a reckless answer from him. I even told will complain. he was saying go anywhere, i recommended no one should buy LG product which is of no use.

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Comments

ashu@123456

from Hyderabad, Telangana

I didn't received any call from customer support. This is really making me pissed off with this type attitude from LG. I don't understand why LG is manufacturing low cost motherboard which don't have much durability. And making customers to bare the price of buying the TV. I have invested 70K for 49LH600T model to get dissatisfaction just in 14 months

Rithuswami

from Cuddalore, Tamil Nadu

Microwave oven model number 3281 Mj Cg, mfg year 2012. Is not working and complaint booked two times . There is no response from LG service team