LG Electronics — misleading customer

Address:

Mumbai City, Maharashtra, 400019

We have purchased television from l g company model no: 43uf77ot serial no 508plht075457 dated 27th dec'2015. On 14th aug 2017, we tried to switch on tv but it was showing only the lg logo so we lodge a complaint in the customer care. Complaint no-rlp[protected]. Same day a technician named mr. Yogendra - mobile no - [protected] visited our house to check the fault in tv, he said that there is some issue with the panel and he will get it repaired with in 4 days. Again when today i called them to know the status he came with another technician called mr. Jayesh - mobile no-[protected] and informed us that the motherboard of the tv is having some issue and we have to pay rs.12000/- to get it repaired. When the first technician came why cant he tell us that there is the issue in motherboard and not in panel. Being having a big brand we didnt expect these kind of malfunction in the parts of the tv. Rs.12000/- is a huge amount to pay for repairing with in two years after paying rs.60000/- while buying the television. Kindly resolve this problem as soon as possible. Otherwise we will not be able to trust such big brands.