LG Electronics — Misrepresentation of information on Extended Warranty

Address:	Gurgaon, Haryana, 122018
Website:	www.lg.com/in

I purchased an LG microwave oven having model no: MJ3283CG.DDRQEIL and serial no.: 509NMXH007274 on 27th December 2015.The invoice no. SPLAZA-01086 dated[protected] in favour of me, Nitin Patel is enclosed herewith for your ready reference. We called the LG technical person, Mr.Pradeep (Mobile no. [protected]) on 30th December 2015, evening hours, for the DEMO of the product. I was not at home, as he was out of town then. Mr.Pradeep explained to my wife and son various aspects of DEMO. He insisted upon us to buy the extended warranty, which we were not willing to take. Engineer Pradeep told us that if we take Extended Warranty at the time of AMC we get additional discount of 20%. After much persuasion, I agreed somehow on the phone for one year extended warranty @ Rs.1100/. He misrepresented the warranty details to my wife and deceived us and took Rs.4758/- in cash, against 3 years warranty, which was not at all required by us. But on 30th December 2015 at around 7 PM, I got a message on my mobile phone that the warranty is valid for 3 years. Also, the message I received had my surname spelled incorrectly, and incorrect amount paid (Rs. 4759 vs Rs. 4758) . I immediately contacted the LG customer care as soon as I received my message to cancel my Extended Warranty, to which they replied once a message has been received by the customer, the contract cannot be cancelled and abruptly ended the call. I haven't received my invoice till now, yet how can LG refuse to cancel my contract. I feel cheated due to misrepresentation of facts and callous and harsh attitude of customer care representatives towards me earnestly advise you to cancel the extended warranty and arrange to refund the amount Rs 4758 at the earliest, failing which I will be compelled to initiate appropriate Legal action, for which all costs and consequences shall be borne by you.