[Resolved] LG Electronics — mobile worst service related

amit Chauhan 0043

Address:

LG Electronics India Pvt. Ltd, A Wing ( 3rd Floor ) D-3 , District Center Saket, New Delhi -110017, Rajkot, Gujarat, 360007

Hi i amit..
I baught lg v30+ mobile on 5 nov 2018.. A mobile has lg's flagship phone but after few month my phone had display problem and suddenlly display fade out.. Finally i go to service center and they checked my phone and tell me that these was company folt and change whole display and front panel too but some mistake happen by them when they fix it.
Lg claim that my phone is ip68 water and dust ressistant and milletry grade cetificate too. But some problem involved bye service center pepole...
So some day before i went outside city to village for enjoy vacation. One day the little rain came and me and my phone clothes my purse all things wet down.. When i come home my phone didn't working.. So i go to service center and tell them but they told me that this not mobile or service center folt this was my folt they claim me that i m responsible for this situation.. But truth is mobile has water resistant so what i do.. And really main problem is that they mistake on first service on my mobile 😡

Was this information helpful?

No (0)

Yes (0)

Jul 7, 2019

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

LG Electronics Customer Care's response Dear Customer (amit Chauhan 0043),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Related LG Electronics reviews

View all 7060 LG Electronics Reviews

Comments

amit Chauhan 0043

What is action about it ? I call today lg service manager of my circle area and he also replied me wrong ans. He also told me that it was my folt and he cant understand that the ip68 rating of my phone.. I told him this rating means the phone on water about 30min and 1.5meter of deep water the phone will survive .. But in my case only some rain water effected my phone ... But he dont understand and every time i m wrong he said.. And told me about company policy... I only said them don't cheat customer for these stupid nonsense talk and if your phone does not water resistant dont told us that wrong massage for advertising 😡