[Resolved]  LG Electronics — need replacement of dental unit

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201305

I purchased lg fully automatic washing machine (T8077nedlk) from ace electronics, great india mall, sector-38a, noida on 1st sept 2019. On 2nd sept machine was delivered and installed. At the time of installation, my wife pointed out that it has a big dent at the lower end which installation engineer (Neeraj –[protected] denied any such dent and installed it. I informed this defect and shared the pictures of the same with the showroom sales person. Showroom sales person offered me to get the body replaced instead of whole unit, which i denied. Since then i talked to several person from lg service dept. (Lg service engineer [protected], supervisor dharmender ([protected]), ms ritu singh, anuj ([protected]). However, everybody start from repairing the body and then assured me to get the replacement still no action has been taken yet.
Lastly, i was in a discussion with mr anuj and on his suggestion, i selected higher capacity (8 kg - 780sjbk1z) washing machine and paid the differential amount on 15 oct as lg does not have same model (7kg) available. However even after 1 week, i do not know the actual status. This is the height of lg customer satisfaction and service.
I called lg showroom manager – mr. Shaildera ([protected]) many times and visited the showroom also, every time he assured me that he is in discussion with service dept. And soon i will get the replacement. I don’t know when this discussion ends and action will be taken.
Looks like everybody is simply passing the ball in others court and doing nothing and nobody is really interested in resolving the issue.
• why everybody is emphasizes to get the washing machine body replaced instead of the unit when the fault is from the showroom/lg side.
• the packaging of the washing machine (Refer the pic) is broken which they tried to fix by tape, which indicates that the lg showroom personal knows that this piece is defective before the delivery. Why a defective unit be delivered to the customer?
• why installation engineer lied and installed the defective piece even when my wife pointed the dent at the time of installation. Looks like lg showroom get rid of the defective unit by pushing it to their customer with the help of installation engineer.
• why i have to call them and remind them the pending issue? It is the duty of lg to resolve the issue but nobody cares in lg once they sold out the product.
Now i need my money back as i do not want lg product anymore.