[Resolved]  LG Electronics — neo chef microwave product issue

Address:600002

Hi
I bought neo chef microwave in chennai on january 2019.
It's sparingly used and in sep stopped heating food.
The lg service centre in adambakkam sent a technician and he said coil needs to be replaced.
After 10 days he came with a coil and on fixing it a wire burning smell came. He said the board has shorted.
He has gone back saying will come after a few days.
This is shocking and a serious safety issue.
We paid around rs 31000 for this useless microwave.
I have bought many different lg products like fridge ac and washing machine but this experience with microwave is shocking.
I want either a replacement or my money back.
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Nov 9, 2019
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Oct 09, 2019
LG Electronics Customer Care's response
Dear Customer (Thambi MI),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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