Comments
Hi Team,
I really lost trust on LG, because your team does not have any commitment, also this is the new refrigerator issue (purchased on 17th August) which should be taken on high priority, then also your service centers are such reckless that always i called them several times, investing my time my money which is very much valuable to me, they never called me, and they never called me back.
I am really afraid now, incase the refrigerator will become somewhat old and again i face any issue, none will take care from your service center because they are not paying attention on new products, then how can i expect that they will take care once my product becomes old.
It looks like, once the customer has purchased the product, only customer has to do follow ups many times with your service center, then they will send their technician?
Today your technician reached, that too after raising a high priority msg by calling your customer care, also taking the Area Service Manager in conference. this is really a very bad service that i have ever faced with any branded goods available in the market.
Your technician told us that the refrigerator needs to be replaced, and he too don't know how long it will take, and from your customer care i came to know that it takes around 10-15 days. why i should wait for such a long time when there is a fault from your end.
I am really feeling like it is a very big harassment. as i have wasted my whole time doing followups and contacting number of times to your customer care (please check my call records from your customer care)
Looking into all this, i feel like to never buy any LG products, also i will never suggest anyone to buy as this has become a very bad experience with LG.
I hope this should never happen with anyone, i am still looking if you can respond better to close my issue.
Thanks!!
Best Regards,
Ravi Kumar
[protected]
I really lost trust on LG, because your team does not have any commitment, also this is the new refrigerator issue (purchased on 17th August) which should be taken on high priority, then also your service centers are such reckless that always i called them several times, investing my time my money which is very much valuable to me, they never called me, and they never called me back.
I am really afraid now, incase the refrigerator will become somewhat old and again i face any issue, none will take care from your service center because they are not paying attention on new products, then how can i expect that they will take care once my product becomes old.
It looks like, once the customer has purchased the product, only customer has to do follow ups many times with your service center, then they will send their technician?
Today your technician reached, that too after raising a high priority msg by calling your customer care, also taking the Area Service Manager in conference. this is really a very bad service that i have ever faced with any branded goods available in the market.
Your technician told us that the refrigerator needs to be replaced, and he too don't know how long it will take, and from your customer care i came to know that it takes around 10-15 days. why i should wait for such a long time when there is a fault from your end.
I am really feeling like it is a very big harassment. as i have wasted my whole time doing followups and contacting number of times to your customer care (please check my call records from your customer care)
Looking into all this, i feel like to never buy any LG products, also i will never suggest anyone to buy as this has become a very bad experience with LG.
I hope this should never happen with anyone, i am still looking if you can respond better to close my issue.
Thanks!!
Best Regards,
Ravi Kumar
[protected]
Hello Team,
Every day LG people tells me that "YOUR ISSUE WILL BE RESOLVED BY TODAY" but till now there is nothing which i can see. Today is the 9th Day, every day i need to do the follow ups.
I have already talked to your ASM/CCM, but not really satisfied because of there failed commitments.
Can you please provide me any higher officials contact, to whom i can explain the heck happened with me.
Thanks!!
Best Regards,
Ravi Kumar
[protected]
Every day LG people tells me that "YOUR ISSUE WILL BE RESOLVED BY TODAY" but till now there is nothing which i can see. Today is the 9th Day, every day i need to do the follow ups.
I have already talked to your ASM/CCM, but not really satisfied because of there failed commitments.
Can you please provide me any higher officials contact, to whom i can explain the heck happened with me.
Thanks!!
Best Regards,
Ravi Kumar
[protected]
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We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.
Regards,
LG Customer Support Team