LG Electronics — Nexus 5 | Power Button Issue

Bhavin Patel 1086

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

Hi, Its been about 13 months since I am using a Nexus 5 mobile phone. Recently I have started facing issues with the phone restarting automatically. Also the power button is too sensitive. If I press it gently the power off pop up appears and the phone again starts restarting. On research over internet, I have found out this is a known hardware issue and still LG charges a whooping 12000 Rs to repair it (The only solution is changing the mother board). This is completely outrageous and looting the customer, as you'll already know it is a hardware issue around the globe. I request you to please get back to me at the earliest and suggest an alternate solution. Regards Bhavin Patel +91 [protected]

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LG Electronics customer support has been notified about the posted complaint.

Mar 31, 2015

Updated by Bhavin Patel 1086 Hi, Its been about 13 months since I am using a Nexus 5 mobile phone. Recently I have started facing issues with the phone restarting automatically. Also the power button is too sensitive. If I press it gently the power off pop up appears and the phone again starts restarting. On research over internet, I have found out this is a known hardware issue and still LG charges a whooping 12000 Rs to repair it (The only solution is changing the mother board). This is completely outrageous and looting the customer, as you'll already know it is a hardware issue around the globe. I request you to please get back to me at the earliest and suggest an alternate solution. Regards Bhavin Patel

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LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Bhavin,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team