[Resolved]  LG Electronics — No support after sale

I have a grievance againt LG support. There was an installation request for new split AC purchased by me placed on 1st April 2016 with no:RNA[protected] and appointment was scheduled for installation on 4th April 9 AM. I took a half day leave from office hoping that someone from LG would turn up at the specified time and install the AC. When no one turned up till 12:00 PM, I called up support again and was provided CCO number - [protected]. I called this number 100 of times and no one picked up or called back. Called the CSR again on 1800 number and then a call came to fix up another appointment at 2:00 PM. The installer came at 3:00 PM and did a shoddy job of installation.
1. He did not screw the inside unit and used hammer to put the screws.
2. Did not check for leakage and did not top up the gas.
3. Did not check the drainage of water.
4. Outside unit was not installed properly.

Now both the outside unit and inside unit are making a lot of sound and vibrations and I am unable to use my AC.

The call was escalated again and a VOC with no: VCA[protected] was opened on 4th April 2016 with a guaranteed turnaround time of 48 hrs and when no call was received, I had to spend numerous hours with CSR on the 1800 number to escalate. After this the call was received and a appointment was fixed for 7th April 2016 at 9:00AM. No one came at 9:00 Am aand I kept waiting for the technician in vain. Called gain CSR at 1800 number was not helped nor the call was transferred in escalation by Mr. Pravin Kumar and was given another 24 hrs time.

The service of LG is pathetic and is making a fool of all us. I demand a full refund of product and installation price as I am unable to use the product from past 7 days, not to mention the loss due to taking multiple leaves due to this issue. Kindly take the contact information from the request numbers mentioned above.

Hi Sir / Madam

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team