On 15.09.2016. ive bought a washing machine model fh2u2hdm at tehno shop located at tc 'etna' in gračanica, bosnia and hercegovina. when the machine is on a spinning cycle it shakes so vigorously that the floor in a next room shakes, in turn causing dishes to move around - this is visible in the video bellow. we have contacted our seller tehno shop on 20.09.20016. who put us in touch with their repairman working for their service from doboj to help us out. repairman came couple days later and examined the machine while not turned on, wrote down the numbers from service book and left without giving us anything in writing. when we contacted tehno shop they responded that the repairman notified them that nothing is wrong with our machine and that as far as they are concerned machine is fine. when we asked that company sends another repairman to examine the machine while turned on they informed us that we used up that option last time. lg service center we reached at telephone number[protected] who we spoke on numerous occasions kept sending us back to contact tehno shop directly. tehno shop strung as along without any concrete information, they refused to send us anything in writing even though we specifically asked them to. we understand the rights afforded to us under the laws for consumer protection but we would like to add that we own a whole lot of lg products. we own lg flat screen tv 49' bought in april 2016 at tehno shop for the price of 650 euro, we bought our son and his wife lg washing machine that was bigger then ours in april of 2016 also at tehno shop for 800 euros, lg refrigirator with 10year warranty also in april for 450 euros, also at tehno shop, 42' lg television flatscreen in 2015 also at tehno shop for 600 euro, and finaly few weeks ago for 50 euros a lg dvd player. my wifes sister on our insistence also bought 49' flatscreen tv like ours as well as the washin machine like our sons. we send photos of warranties for our other equipement as well as for the broken washing machine, as well as the video of the problem. we would like a new machine that works properly which is our right under the law. we would also like to insist you influence the level of customer service provided in your name. being such a great customer we feel humiliated. we do not intend to stop using lg products, but we are definitely never shoping at tehno shop again. we hope you will act to resolve our issue in resonable time. we would like to add that using this machine could end up causing structural damage to our house since it shakes the entire floor. respectfully, hamdija ćerimagić.
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