LG Electronics — Not getting any resolution of my complaint

Address:

110095

Hi there,

I have a lg 42 inches 3d led tv which is still in warranty. i had faced some problem in its display, there is some green color lining is coming. i had registered the complaint for the same on 23/10/2016 and on the same day the lg engineer visited my home to check the tv.

He checked the tv and said that your product will be replaced as it has major problem in its display. his mobile number is +91-[protected]. he told me that the product will be replaced within 2-3 days.

I did not receive any call within 2-3 days after the engineer's visit so i called back to customer care to know the status. when i called the customer care service, it was informed to me that the part to be replaced is not available and you will be contacted once the part is available.

After that i have not got any call or updates, then i called back on 03/11/2016 to know the status of my complaint.

When i called, the customer care service said that there is no complaint registered in your name and there is no information available with your number (+91-[protected]). i got shocked that how it is possible. i also gave the complaint number to him and what he told me this time was more shocking.

He told me that this complaint number is for microwave instead of tv for which i have registered, the registered mobile number was also different and even the address was different. all the information was changed there.

I have recordings of my first interaction with customer care service where i registered the complaint for tv. now, they are saying that there is no information available and whatever the information available was totally different.

Now, i had to file a second complaint with customer care forcefully.

The way lg's customer care service talked with me was so rude.

Earlier every information was available with my phone number and now they are saying no information available. it is really hard to digest why and how the information is changed in such a big reputated company.

Below are the details for your reference:
Customer name: sandeep chaudhary
Mobile number: +91-[protected]
Product: lg 3d led 42 inches
Address: a-99, c-5, near mcd baraat ghar, dilshad colony, shahdara, delhi-110095
First complaint number: rna[protected]
Second complaint number: rna[protected]

I have voice recordings with me i had with lg customer care.

Regards,
Sandeep chaudhary