LG Electronics — Not getting free service despite calling them from the last day of warranty

Dear Sir,

I bought the LG air conditioner on 15th April 2022 which got delivered on 16th April 2022. I got the AC installed much later and when I tried to use it this year (for the first time) it was not cooling. I then tried contacting the customer care on 14th April 2023 but couldn’t get through. On 15th April 2023 I was able to have a word with the LG customer care rep who registered my complaint and said that my AC will be repaired as 1-2 days post warranty also LG takes care of the repairs. It was a good gesture from LG and I appreciated it. The technician came on 16th April and said that there’s no gas in the AC and that it I will have to pay Rs 4, 000 to get it repaired. This was completely unprofessional and not expected from a brand like LG. Thus, I request you to look into the matter and get my AC repaired free of cost as I haven’t used it even for a single day since purchase due to such issues.
Was this information helpful?
No (0)
Yes (0)
LG Electronics customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    LG Electronics
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    7072
    Pending
    0
    Resolved
    4008
    LG Electronics Phone
    +91 12 0256 0941
    +91 12 0256 0940
    +91 12 0256 0900
    LG Electronics Address
    P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
    View all LG Electronics contact information