[Resolved] LG Electronics — Not supplying spare parts to repair electronic board of split ac | |||
I purchased a dual compressor 1.5T split AC, model whissen, 10years ago. During the warranty period itself one board became faulty and your Cochin office head intervened and fixed the problem with a condition that I have to take full amc package from your service partner "climate control " at trivandrum. I did it and continued. But 3 years ago they refused to renew my amc and rendered only service on spot payment. Now my AC is faulty and called the same service provider and the informed me the stopped the business. I contacted your TOLLFREE call Center and afterwards your another service provider " dakshin" at trivandrum attended. They took away the electronic board from outdoor unit. Now they informed the company is not supplying spares for repairing the board. Hence they are not able to make my AC in working condition. Please provide suitable parts to repair the board and direct them to make my ac working. I registered a complaint with your call centre on 1 April 20117 (mob[protected]) . Please act asap . My current contact number is [protected]. Dr. Sasidharan Was this information helpful? | |||
May 15, 2017 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Verified Support Apr 14, 2017 LG Electronics Customer Care's response Dear Customer (mksasi), We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest. Regards, LG India | |||
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My product doesn't proper work every year in winter. Service man fills gas every year. So I request you to resolve my problem permanent otherwise I will go to consumer court.
We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.
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