[Resolved]  LG Electronics — oled television

Website:

www.lg.com/in

Hello

I have purchased lg oled tv from pushpa agency, surat, gujarat, india on 5th may 2016.
It's been only 1 year 11 months since i purchased the tv, suddenly display of tv gone off. A very thin vertical line appears on screen and technician said display if faulty.
After talking with help centre in surat they have quoted me approximately 1.25 lakhs. The manager at lg care named saurabh aggrwal's behaviour was not at all good.
In past also we have made complaint regarding display of tv and line appears when we start the tv but technician came and said tv is working fine.
Even recently also they came 4 times and every time technician discovered some new fault and coming with same motherboard from service centres and installing it even though it was faulty. I have all the photos and proofs.

Some dates that we have record of
09 may 2016 tv installation
25 july 2016 1st complaint of display
17 september 2016 2nd complaint of display
30 april 2018 final complaint. Display gone

I have been a fond customer of lg products until now when i have been cheated and misguided by your company regarding the quality of product and also service provided by your help centres.

Now the lg people saying that i have purchased tv on 09 march 2016 denying the fact that i have the bill dated 05 may 2016.
Lg centre in surat is blaming distributor and distributor is not even answering our calls in this regard and blaming lg company.

Now buying lg products seems like a big mistake. I am highly disappointed by your service.

I had my television within company warranty period when i made my final complaint. It would be highly kind of you to do something about this problem regarding my television.

Or else i have no choice but to go to ombudsman and consumer court because i have all proofs of what help centre people did with me.

Please do the needful
Ashutosh miyani
Surat, gujarat