[Resolved] LG Electronics — Over Charging for spare parts

arabhilash

from Pune, Maharashtra

Address:

Thiruvananthapuram, Kerala

Hi, I bought a LG mobile P500 some 3 years back. The mobile cost me about 12K at that time. Recently the mobile stopped working. So I took the same to an authorized service centre at Trivandrum. On checking the same, the service personal told me that the issue is with the motherboard and the same needs to be replaced. So I enquired about the price for the same. They told that the same will cost me Rs.8500 plus Tax. For a mobile bought for 12K, the service centre charging 8.5K cannot be accecptable . Now a days we get a mobile phone with 1000 times more functionality than in this model will not cost 8K. For replacing the motherboard of a washing machine or a computer which is very very complicated than the sae\me will cost only 2.5K to 3K. I request your intervention on this day robbery and make necessary action for the same. Regards Abhilash AR Mob [protected]

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Aug 14, 2020

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Oct 14, 2014

Updated by arabhilash Got one or two call from LG saying that they will look into the same and will revert. But updates so far.

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Comments

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear Abhilash,

We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned team. Our customer service personnel will address your issue shortly.

Regards,
LG Customer Support Team

arabhilash

from Pune, Maharashtra

Hi LG Customer Support Team,

Could you please update on the status on this complaint?

Regards
Abhilash AR