[Resolved]  LG Electronics — Partial Refund

On 30/10/2021, I visited LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru and I explained my requirement of a 3 Star LG Double Door Refrigerator (2021 Model). The executive showed me a model and told me that it's a 3 star 2021 model LG Double Door Refrigerator. Further, believing the words of the executive, I booked LG Double Door refrigerator at LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru as per my requirement on 30/10/2021 through my HDFC Credit Card opting for 6 EMI transactions amounting Rs. 25500/- and requested the delivery of the product on 07/11/2021. On 02/11/2021, I verified the product number printed on the bill and it was GL-T292RPZY. Further, I verified the product number with the LG online store & few e-commerce website and I found that the product with the number mentioned on the bill is a 2 Star LG Double Door Refrigerator (2020 Model) and the price was also on the higher side. On 06/11/2021, I visited LG Brand Store (Adishwar India Limited), Rajarajeshwarinagar, Bengaluru and gave a request for cancellation of the product as per the communication. On 15/11/2021, I received a mail from Adishwar team mentioning that the entire amount which I have paid has been initiated and it will be credited back to the credit card account within 5 days. Further, I enquired with HDFC bank about the refund and came to know that the refund was not initiated from the merchant end. My HDFC credit card statement was generated on 17/11/2021 and there is EMI processing charges and GST that has been put up on the transaction which sum up to nearly Rs.500/- for 6 months EMI. On 22/11/2021, I again contacted Adishwar team and explained them that the refund has not been initiated and provided them with my savings bank account details as per the request from them for initiating the refund. On 29/11/2021, an amount of only Rs.24417/- has been credited to my savings bank account instead of Rs.25500/- and telling me now that the remaining amount will be credited to my account after 90 days. Now that, I need the remaining amount of Rs.1083+500 to be credited back to my account as early as possible since the mistake was totally from Adishwar. Contact Number: [protected] Email: prashanth.[protected]@gmail.com