[Resolved]  LG Electronics — poor after sale support at visakhapatnam

Address:	530018
Website:	www.lg.com/in/split-ac

I had purchased air conditioner (Split) lg lsa5ur3a during 2012 at visakhapatnam. On 01.06.2017, when i shifted my residence, i got it dismantled and re-installed with paid servicing through the lg customer care. As the indoor unit cover got damaged, i requested the service engineer to arrange for replacement. I was assured that order for the spare part would be placed and get is replaced on payment of actual cost which i readily agreed to. However, no action taken inspite of my repeated follow up with the head of local service engineer team mr. Raj kumar, mobile no. +91-[protected]. Subsequently, he stopped receiving my calls.
Left with no other option, i once again lodged complaint through customer care for servicing and replacement of indoor unit cover on 03.03.2018. The local service engineer promptly reported and after checking the unit, found the gas has leaked and advised me that they would place order for new indoor unit cover and after delivering it, they would attend for servicing. Now, when i enquired about status of order for new indoor unit cover, i got no response.
I request lg authority to advise the local service provider to address my issue immediately as summer already started and i have waited too long since last june 2017 to get my lg split ac working.